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https://elar.rsvpu.ru/handle/123456789/15249
Полная запись метаданных
Поле DC | Значение | Язык |
---|---|---|
dc.contributor.author | Terentyeva, I. V. | en |
dc.contributor.author | Starodubtsev, M. P. | en |
dc.contributor.author | Timonin, A. I. | en |
dc.contributor.author | Pugacheva, N. B. | en |
dc.contributor.author | Zykova, N. N. | en |
dc.contributor.author | Lunev, A. N. | en |
dc.contributor.author | Ezhov, S. G. | en |
dc.contributor.author | Starikova, L. D. | en |
dc.coverage.spatial | RSVPU | en |
dc.coverage.spatial | SCOPUS | en |
dc.date.accessioned | 2016-11-22T08:10:48Z | - |
dc.date.available | 2016-11-22T08:10:48Z | - |
dc.date.issued | 2016 | - |
dc.identifier.issn | 2146-4405 | - |
dc.identifier.other | https://www.scopus.com/record/display.uri?origin=resultslist&eid=2-s2.0-84955278010 | scopus_url |
dc.identifier.uri | https://elar.rsvpu.ru/handle/123456789/15249 | - |
dc.description.abstract | The relevance of the presented research is caused by distribution of independent tools to assess public administration of the socio-cultural sphere by public nongovernmental organizations and scientific institutes. The objective of the paper is to develop a technique to assess quality and availability of state services in the socio-cultural sphere as components of public administration. An institutional approach has become a leading one; it allows to consider state services quality and availability assessment in the socio-cultural sphere as a complex indicator of the content quality of a resulting effect and quality of services obtained; it is also connected with the comfort of service rendering and their availability for consumers. The elaborated technique of state services quality and availability assessment in the socio-cultural sphere includes the following criteria: The level of state services quality; the level of state services availability; the level of trust that consumers have in service providers. The technique is directed to identify effective measures to provide consumers with available and high-quality state services in the socio-cultural sphere rendered by state bodies and their departments according to the results of a calendar year. © 2016, Econjournals. All rights reserved. | en |
dc.format.mimetype | text/html | en |
dc.language.iso | en | en |
dc.publisher | Econjournals | en |
dc.rights | info:eu-repo/semantics/restrictedAccess | en |
dc.source | International Review of Management and Marketing | en |
dc.subject | EVALUATION OF PUBLIC ADMINISTRATION | en |
dc.subject | LEVEL OF STATE SERVICES AVAILABILITY | en |
dc.subject | LEVEL OF STATE SERVICES QUALITY | en |
dc.subject | SOCIO-CULTURAL SPHERE | en |
dc.subject | TRUST OF CONSUMERS IN SERVICE PROVIDERS | en |
dc.title | Assessment of state services quality and availability in the socio-cultural sphere | en |
dc.type | Article | en |
dc.type | info:eu-repo/semantics/article | en |
dc.type | info:eu-repo/semantics/publishedVersion | en |
dcterms.audience | Other | en |
dcterms.audience | Parents and Families | en |
dcterms.audience | Researchers | en |
dcterms.audience | School Support Staff | en |
dcterms.audience | Students | en |
dcterms.audience | Teachers | en |
local.description.firstpage | 122 | - |
local.description.lastpage | 127 | - |
local.issue | 1 | - |
local.volume | 6 | - |
local.identifier.scopus | 84955278010 | - |
local.identifier.eid | 2-s2.0-84955278010 | - |
local.identifier.affiliation | Federal University, Kazan, Volga Region, Russian Federation | en |
local.identifier.affiliation | Saint Petersburg Military Institute of Internal Troops of the Ministry of Internal Affairs of the Russian Federation, Saint Petersburg, Russian Federation | en |
local.identifier.affiliation | Kostroma State University Named after N. A. Nekrasov, Kostroma, Russian Federation | en |
local.identifier.affiliation | Kazan State University of Architecture and Engineering, Kazan, Russian Federation | en |
local.identifier.affiliation | Volga State University of Technology, Yoshkar-Ola, Russian Federation | en |
local.identifier.affiliation | Kazan National Research Technical University Named after A. N. Tupolev, KAI, Kazan, Russian Federation | en |
local.identifier.affiliation | Ural Federal University Named after the First President of Russia B. N. Yeltsin, Yekaterinburg, Russian Federation | en |
local.identifier.affiliation | Russian State Vocational Pedagogical University, Yekaterinburg, Russian Federation | en |
local.identifier.source | Scopus | en |
local.identifier.other | Terentyeva, I.V., Federal University, Kazan, Volga Region, Russian Federation | en |
local.identifier.other | Starodubtsev, M.P., Saint Petersburg Military Institute of Internal Troops of the Ministry of Internal Affairs of the Russian Federation, Saint Petersburg, Russian Federation | en |
local.identifier.other | Timonin, A.I., Kostroma State University Named after N. A. Nekrasov, Kostroma, Russian Federation | en |
local.identifier.other | Pugacheva, N.B., Kazan State University of Architecture and Engineering, Kazan, Russian Federation | en |
local.identifier.other | Zykova, N.N., Volga State University of Technology, Yoshkar-Ola, Russian Federation | en |
local.identifier.other | Lunev, A.N., Kazan National Research Technical University Named after A. N. Tupolev, KAI, Kazan, Russian Federation | en |
local.identifier.other | Ezhov, S.G., Ural Federal University Named after the First President of Russia B. N. Yeltsin, Yekaterinburg, Russian Federation | en |
local.identifier.other | Starikova, L.D., Russian State Vocational Pedagogical University, Yekaterinburg, Russian Federation | en |
Располагается в коллекциях: | Научные публикации, проиндексированные в SCOPUS и WoS |
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