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https://elar.rsvpu.ru/handle/123456789/15249
Title: | Assessment of state services quality and availability in the socio-cultural sphere |
Authors: | Terentyeva, I. V. Starodubtsev, M. P. Timonin, A. I. Pugacheva, N. B. Zykova, N. N. Lunev, A. N. Ezhov, S. G. Starikova, L. D. |
Issue Date: | 2016 |
Publisher: | Econjournals |
Abstract: | The relevance of the presented research is caused by distribution of independent tools to assess public administration of the socio-cultural sphere by public nongovernmental organizations and scientific institutes. The objective of the paper is to develop a technique to assess quality and availability of state services in the socio-cultural sphere as components of public administration. An institutional approach has become a leading one; it allows to consider state services quality and availability assessment in the socio-cultural sphere as a complex indicator of the content quality of a resulting effect and quality of services obtained; it is also connected with the comfort of service rendering and their availability for consumers. The elaborated technique of state services quality and availability assessment in the socio-cultural sphere includes the following criteria: The level of state services quality; the level of state services availability; the level of trust that consumers have in service providers. The technique is directed to identify effective measures to provide consumers with available and high-quality state services in the socio-cultural sphere rendered by state bodies and their departments according to the results of a calendar year. © 2016, Econjournals. All rights reserved. |
Keywords: | EVALUATION OF PUBLIC ADMINISTRATION LEVEL OF STATE SERVICES AVAILABILITY LEVEL OF STATE SERVICES QUALITY SOCIO-CULTURAL SPHERE TRUST OF CONSUMERS IN SERVICE PROVIDERS |
ISSN: | 2146-4405 |
SCOPUS: | 84955278010 |
Appears in Collections: | Научные публикации, проиндексированные в SCOPUS и WoS |
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